Return & Refund Policy

At xiaohenyuzwudishuai Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time before it has been processed for shipment. Once your cancellation request is received and verified, we will issue a full refund to your original payment method within 3-5 business days. To cancel an order, please contact our customer service team immediately after placing your order. Note that orders already in transit cannot be canceled.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Certain products may be exempt from returns due to hygiene reasons or product nature (e.g., personalized items).

To initiate a return, please follow these steps:

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number
2. Securely package the item with all original accessories and documentation
3. Include the RMA number clearly visible on the outside of the package
4. Ship the package to our designated return address

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refunds

Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing depends on your financial institution's processing times.

Refunds will be issued for the product cost only. Original shipping fees are non-refundable except in cases where the return results from our error. For items purchased during promotional periods, only the actual amount paid will be refunded.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as some processing times may vary. If the issue persists, contact your credit card provider as it may take additional time for the refund to post to your account.

If after completing these steps you still have not received your refund, please contact us immediately with the following information:

• Your order number
• Date of purchase
• Payment method used
• Amount of the transaction
• Date of your refund request

Contact Us

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website. By continuing to use our services after such changes are posted, you agree to be bound by the revised policy.